FAQ

Expand the topics below to find a specific FAQ.

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What do I do if the enrollment URL doesn't work?

If the enrollment URL doesn't work, contact the instructor or administrator who signed you up. Let that person know the manner in which the process failed…for example it didn't connect to a valid URL or it displayed another error. If necessary the instructor or administrator can provide a new enrollment URL.

Can I change the email address I use to sign in?

Unfortunately, it cannot be changed. If you have a need to do this, you should contact your instructor or program administrator. They would have to create a brand new user account for you and it would not have the course activity or history from your earlier account associated to it.

What do I do if my sign in attempts fail?

If your Microsoft Account or Office 365 sign in fails, click the Contact Us link in the footer for assistance. If your school account fails, contact your school.

What do I do if I get an error that my subscription has expired?

Contact the administrator who provided you access. If this isn't possible or doesn't help, click the Contact Us link the footer for assistance.

How do I connect to the Administration site?

Assuming that you are an administrator, you can connect to http://itacademy.microsoft.com/administration and sign in.

I selected the Keep me signed in check box, but now I would like to sign in with a different account. Can I do that?

Yes. If you saved your credentials (that is, you selected the Keep me signed in check box), you can still sign in with a different account. On the IT Academy home page, in the upper-right corner (next to your user name), click the drop-down arrow. From the menu, select Sign out. Clear your browser cache, and then close the browser. Then, open your browser, go to the IT Academy sign-in page, and click Sign in. Select an account option, and then sign in with different credentials.

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Why weren't all my learning plans migrated to Microsoft Online Learning?

When learning plans are migrated to Microsoft Online Learning from other platforms, plans containing zero courses or those containing more than 50 courses are not migrated. The courses from those plans are still available to you and can be found by either using the Search function or clicking Browse to find course on specific subject matter.

If you have completed courses that were included in a large learning plan, those courses will appear in My Achievements under the Courses I Added section.

If some of your learning plans were not migrated, they should appear in the following table along with the reason.

Why aren't there any non-English courses in my learning plans?

Currently, non-English courses can't be included in a learning plan. However, there are non-English courses available. Use the Browse menu and/or the Search feature to find them. Then you can add them to My added courses.

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What is the minimum recommended system for viewing Microsoft Online Learning courses?

Currently, we recommend any of the following operating system / browser combinations:

Minimum Requirements

Operating System:

Windows XP, or Windows 7 or higher

Browser:

Internet Explorer 8 or newer

Chrome 25.0.1364.172

Firefox 19.0.1 or higher

Recommended System

Operating System:

Windows 8

Browser:

Current version of Internet Explorer

Broadband Internet Connection

Note: If your system is set to the minimum resolution, or close to it, you might explore the scaling option in your browser for the optimum view when working in a course.

Note: Virtual labs require Internet Explorer, since they use Active X controls.

Do some courses have specific requirements?

Yes, some courses do have specific requirements. To view course requirements, sign in to your account, click My Courses, click the desired course title, and then click System Requirements.

Why do I get a message about only secure content being displayed?

This message is telling you that there may be both secure and non-secure content on the page. Secure and non-secure content, or mixed content, means that a webpage is trying to display elements using both secure (HTTPS/SSL) and non-secure (HTTP) web server connections.

For more information and instructions on how to disable this notification, read this article on the Microsoft Support site: http://support.microsoft.com/kb/2625928#method2.

Why does the order of organizations in the list keep changing?

The order in which the organizations are displayed in your list is based on your activities. Normally the one you worked with most recently is displayed at the top. But if a new organization was added since then, it is listed at the top. The rest are in alphabetic order below it.

When attempting to view a course video a dialog is displayed asking if I want to display mixed content. What should I do?

Click Yes to continue.

To prevent this message from being shown again:

  1. Click Tools at the top of the browser menu bar.
  2. Click Internet Options.
  3. Click the Security tab at the top.
  4. Click the Custom Level... button.
  5. Scroll about halfway down to the Miscellaneous heading.
  6. Under this heading is the Display mixed content option; set this to Enable.
  7. Click OK, then Yes when prompted to confirm the change
  8. Click OK to close the Internet Options window.
  9. Close and restart your browser.

Note: The exact wording may vary depending on your version of IE, but the general steps are the same for all recent versions.

Why do I get an error when I try to run a virtual lab?

Virtual labs require Internet Explorer, since they use Active X controls. To run a lab, you can use Internet Explorer and then switch back to your preferred browser for the rest of the course content.

Can I download a course and view it offline?

Yes, at this time the following courses are available for offline viewing:

Course ID Courses Title
2695 Digital Literacy: Computer Basics
2696 Digital Literacy: Internet and the World Wide Web
2697 Digital Literacy: Productivity Programs
2698 Digital Literacy: Computer Security & Privacy
2699 Digital Literacy: Digital Lifestyle
70357 Microsoft Windows 8.1 Desktop Essentials
70358 Microsoft Windows 8.1 Start Screen Essentials
70148 Microsoft Excel 2013 Essentials
70151 Microsoft Office Web Apps Essentials
70152 Microsoft OneNote 2013 Essentials
70154 Microsoft PowerPoint 2013 Essentials
70158 Microsoft Word 2013 Essentials
70438 Partners in Learning: Technology Literacy Teacher Competencies Self- Assessment
70439 Why does the UNESCO ICT-CFT promote technology literacy?
70440 Selecting ICT resources to support curriculum outcomes
70441 How do technology and pedagogy mix?
70442 Use basic ICT tools to support teaching and learning
70443 Organize and manage the use of ICT in your classroom
70444 Technology literacy and your professional development

How do I print a transcript of the course?

If you have not yet completed the course, follow these steps:

  1. Sign in to the Learner Home site.
  2. Go to My Courses.
  3. Locate the course.
  4. Click View Transcript below the course description.

If you have completed the course, follow these steps:

  1. Sign in to the Learner Home site.
  2. Go to My Achievements.
  3. Locate the course.
  4. Click View Transcript below the course description.

In either case there is a Print icon at the top of the display that you can click to print a copy.

How do I print a certificate for a course I have completed?

If you have completed a course, follow these steps to print a certificate:

  1. Sign in to the Learner Home site.
  2. Go to My Achievements.
  3. Locate the course.
  4. Click Print Certificate below the course description.

If you would like to print certificates for all courses you have completed, go to My Achievements and click the Printer icon on the bar above the list of your courses or added courses.

Why don't I see the correct courses when browsing a catalog?

This could sometimes happen in case of a caching issue. Please close the browser or clear the browser cache to check if the issue is resolved

Why can't I search by course number?

Currently the search results are filtered by the course language selected while browsing and searching. If the course you are searching is in a different language as compared to the course language selected, then you will not be able to view the same in the search results. Please change the course language filter to match with the course number you are searching for.

Why are there no results when searching for a course?

The search results are based on the subscription available to you and the language filter you have applied. Please make sure that you have selected the right course language and also check with your administrator if your subscription is active.

Why don't I see my progress data for the courses I had taken in the earlier eLearning system?

User progress data is only available for the courses that were published to the Microsoft Elearning platform at GA release. All subsequent courses published to the platform will be treated as new courses and user progress data will not be available upon migration. Please see table below for the list of courses that were published post GA; if your course is among these you will not be able to see any progress data for the same.

Product Title Language
Exchange Server 2010 in an Enterprise English
Introduction to Exchange Server 2010 English
Collaborating with Others in Microsoft« Office Excel« 2007 Spanish
Course 10854: Intermediate Skills Training in Microsoft® Visio® 2010 English
Microsoft Dynamics NAV 2009: Installation and Configuration - Optimization and Troubleshooting English
Microsoft Dynamics NAV 2009: Installation and Configuration - Architecture English
Microsoft Dynamics NAV 2009: Installation and Configuration - Requirements English
Microsoft Dynamics NAV 2009: Installation and Configuration - Role Tailored Client Install English
Microsoft Dynamics NAV 2009: Installation and Configuration - Role Tailored Client Personalization English
Microsoft Dynamics NAV 2009: Installation and Configuration - Database Server English
Microsoft Dynamics NAV 2009: Installation and Configuration - Classic Client Option English
Microsoft Dynamics NAV 2009: Finance - Setup English
Microsoft Dynamics NAV 2009: Finance - General Ledger English
Microsoft Dynamics NAV 2009: Finance - General Journals English
Microsoft Dynamics NAV 2009: Finance - Receivables Management English
Microsoft Dynamics NAV 2009: Finance - Cash Management English
Microsoft Dynamics NAV 2009: Finance - VAT and Intrastat English
Microsoft Dynamics NAV 2009: Finance - Year End Closing Processes English
Microsoft Dynamics NAV 2009: Finance - Prepayments English
Microsoft Dynamics NAV 2009: Finance - Multicurrency English
Microsoft Dynamics NAV 2009: Finance - Payables Management English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Tables English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Forms English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Client/Server Integrated Development Environment English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Pages English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Introduction to C/AL Programming English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Assignment Statements and Expressions English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - C/AL Statements English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - C/AL Functions English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Reports English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Dataports and XMLports English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Codeunits English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - MenuSuites English
Microsoft Dynamics NAV 2009: C/SIDE Introduction - Integration Options English
Microsoft Dynamics NAV 2009: Introduction - Work With GL Accounts English
Microsoft Dynamics NAV 2009: Introduction - Use General Functions English
Microsoft Dynamics NAV 2009: Introduction - Add and View Dimensions English
Microsoft Dynamics NAV 2009: Introduction - Manage Items English
Microsoft Dynamics NAV 2009: Introduction - Process Sales English
Microsoft Dynamics NAV 2009: Introduction - Approve Documents English
Microsoft Dynamics NAV 2009: Introduction - Process Purchases English
Microsoft Dynamics NAV 2009: Introduction - Technology Overview English
Microsoft Dynamics NAV 2009: Introduction - Browse Other Application Areas English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Master Tables and Pages English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Registrations English
Microsoft Dynamics NAV 2009: C/Side Solution Development - Client Requirements English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Integration English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Posting English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Reporting English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Statistics English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Web Services English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Optimizing For SQL Server English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Dimensions English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Interfaces English
Microsoft Dynamics NAV 2009: C/SIDE Solution Development - Deployment English
Microsoft Dynamics Sure Step 2010: Using - Introduction English
Microsoft Dynamics Sure Step 2010: Using - Implementation Phases and Offerings English
Microsoft Dynamics Sure Step 2010: Using - Managing Implementation Projects English
Microsoft Dynamics Sure Step 2010: Using - Customization English
Microsoft Dynamics Sure Step 2010: Using - Project Scenarios English
Microsoft Dynamics SL 7.0: Inventory - Overview English
Microsoft Dynamics SL 7.0: Inventory - Kits and Beginning Balances English
Microsoft Dynamics SL 7.0: Inventory - Inventory Maintenance English
Microsoft Dynamics SL 7.0: Inventory - Transactions English
Microsoft Dynamics SL 7.0: Inventory - Inquiry Windows English
Microsoft Dynamics SL 7.0: Inventory - Standard Costs, Physical Inventory, and Closing English
Microsoft Dynamics SL 7.0: Inventory - Appendix English
Microsoft Dynamics SL 7.0: Purchasing - Overview and Creating Purchase Orders English
Microsoft Dynamics SL 7.0: Purchasing - Inventory and Receipts English
Microsoft Dynamics SL 7.0: Purchasing - Integration and Reporting English
Microsoft Dynamics SL 7.0: Purchasing - Landed Cost Setup, Processing Landed Costs, and Closing English
Microsoft Dynamics SL 7.0: Purchasing - Appendix English
Microsoft Dynamics SL 7.0: Order Management - Overview, Setup and Order Types English
Microsoft Dynamics SL 7.0: Order Management - Processing Orders English
Microsoft Dynamics SL 7.0: Order Management - Shipping Orders English
Microsoft Dynamics SL 7.0: Order Management - Pricing English
Microsoft Dynamics SL 7.0: Order Management - Integration and Managing Orders English
Microsoft Dynamics SL 7.0: Order Management - Order to Purchase Setup, Processing and Closing English
Microsoft Dynamics SL 7.0: Order Management - Appendix English
Microsoft Point of Sale 2.0 – Overview English
Microsoft Business Solutions Retail Management System 1.2: Headquarters - Building Your Business English
Microsoft Business Solutions Retail Management System 1.2: Headquarters - Controlling your Data English
Microsoft Business Solutions Retail Management System 1.2: Headquarters - Building HQ English
Microsoft Business Solutions Retail Management System 1.2: Headquarters - Getting Started with Headquarters English
Microsoft Business Solutions Retail Management System 1.2: Headquarters - Managing Your Stores English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - Navigation English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - Store Operations and Administrator English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - Store Parameters Configuration English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - System Setup (part 4) English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - System Setup (part 1) English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - Implementation English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - System Setup (Part 2) English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - System Setup (Part 3) English
Microsoft Business Solutions Retail Management System 1.2: Store Operations - System Setup (Part 5) English

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Why do I see NOEMAIL@NONE.COM as my email address?

If your account was moved from another courseware management server that didn't provide a contact email address for you, this placeholder, followed by some numbers, is stored in your profile. You can edit your profile to set the correct contact email address, or an administrator or instructor may do this if they have the information.

How can I provide feedback on this site?

Click the Feedback link in the footer and submit any feedback you have.

Why is the report I printed messed up?

The reports are designed to be printed in landscape orientation. If you print in portrait orientation some information may be missing or truncated.

Why can't I rewind or fast forward through a video?

You can. Hold down the Next button to fast forward or the Previous button to move rapidly in reverse.

How do I get Labs to work in IE11?

There is currently a compatibility issue between IE11 and the RDP ActiveX plugin used to deliver labs. In order for Labs to work in Internet Explorer 11 please configure your browser as follows:


Disable EPM (enabled by default) by doing the following:

In Microsoft Internet Explorer 11 go to Tools > Internet Options > Advanced Tab -> Security Section and disable EPM.


Disable ActiveX filtering:

In Microsoft Internet Explorer 11 go to Tools > Internet Options > Security Tab > Custom level > ActiveX controls and plug-ins -> Allow ActiveX Filtering and select disable.


Verify that 64-bit process for Enhanced Protection Mode is disabled (disabled by default):

In Microsoft Internet Explorer 11 go to Tools > Internet Options > Advanced Tab -> Security Section and verify that Enable 64-bit processes for Enhanced Protected Mode is disabled. If enabled, disable and then restart your computer.


We apologize for the inconvenience and are working with the Internet Explorer team to resolve the issue as soon as possible.

Why is there no content listed when I browse the catalog for certain topics?

We are yet to create content for some of the topics in the catalog. Once this content is published, you will be able to browse and search for the same.

What if the course won’t play in my Internet browser?

Some legacy courses contain HTC (HTML component) file references. HTC is not supported for IE9 and above and hence these courses will not play well in the same.As a workaround, you can press F12 and choose to play the courses in IE8 browser compatability mode or you can play them in Firefox and Chrome browsers.

How do I go to Administrator experience?

Please visit https://itacademy.microsoft.com/administration to manage learning experiences for your organization. You would need Administrator or Instructor permissions to get access.

How do I specify the site language and the course language?

On the Profile page, you can select the default language. This will change the site accordingly and also while browsing and searching for courses, this default language will be pre-selected in the course language filter. You can choose to change this language if you want to view courses in any other language. Please do note that changing this filter will not change your site language.